Returns

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Non-returnable items:

– Gift cards

– Downloadable products

To return an item, please email customer service at support@rougewolf.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

3 Kings Paddock
Ossett
Wakefield
West Yorkshire
United Kingdom
WF5 8EN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

REFUNDS

After receiving your return and inspecting the condition to make sure it meets the return requirements as mentioned above, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS   

For defective or damaged products, please contact us to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@rougewolf.co.uk